Privacy policy

MEDICA SKIN PRO

Last updated: 9 October 2026

1. Introduction

At MEDICA SKIN PRO, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, purchase our products, book treatments or communicate with us.

We process personal information in accordance with the European Union General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website, you acknowledge that your personal information will be processed as described in this Privacy Policy.

2. Data Controller and Contact Information

MEDICA SKIN PRO is responsible for the processing of personal data described in this policy.

The data controller responsible for personal data processed in connection with this website is:

Legal entity: Nordihem AB
Trading name: MEDICA SKIN PRO
Company registration number: 559388-0023
Registered address: Box 2758, 116 74 Stockholm, Sweden
Email: info@medicaskinpro.com
Website: https://www.medicaskinpro.com

For questions about personal data processing or to exercise your applicable data protection rights, please contact us using the email address above.

3. Personal Information We Collect

When you interact with MEDICA SKIN PRO, we may collect the following information:

Personal and contact information

Your full name, email address, telephone number, billing address and delivery address.

Order and transaction information

Details of products purchased, order history, payment status, delivery information, returns and customer service enquiries.

Website and technical information

IP address, browser type, device information, website activity and information collected through cookies or similar technologies.

Communication information

Information you provide when contacting our customer service team, subscribing to our newsletter or submitting enquiries through our website.

Treatment booking information

Where applicable, we may collect your contact details, appointment preferences and information necessary to arrange your treatment.

Any sensitive information relating to your health or skin condition will be handled in accordance with applicable data protection requirements and, where required, with your explicit consent.

4. How We Use Your Information

We process personal information for the following purposes:

Order fulfilment: To process purchases, confirm orders, arrange delivery, manage returns and provide customer support.

Payments: To facilitate secure transactions through our authorised payment providers, including Klarna where available.

Customer service: To respond to enquiries, resolve complaints and provide information about our products and services.

Appointments: To manage consultations and facial treatment bookings.

Website functionality: To maintain the performance, reliability and security of our website.

Marketing: To send newsletters, product updates and promotional communications where we have a valid legal basis to do so.

Legal compliance: To comply with accounting, tax, consumer protection and other legal obligations.

5. Legal Basis for Processing Personal Data

Under the GDPR, we process your personal information based on one or more of the following legal grounds:

Performance of a contract: When processing is necessary to fulfil an order, provide services or manage a booking.

Legal obligation: When we must retain or process information to comply with applicable laws.

Legitimate interests: When necessary to operate, maintain and protect our business, respond to customer enquiries and prevent fraud, provided those interests are not overridden by your rights and freedoms.

Consent: Where required, such as for certain marketing activities, non-essential cookies or the processing of sensitive personal data.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

6. Klarna Payments and Data Sharing

To offer convenient and secure payment options, MEDICA SKIN PRO may provide payment services through Klarna.

When you choose or interact with Klarna payment methods during checkout, certain personal information may be shared with Klarna, depending on the payment integration and services used.

This information may include:

Your name and contact details
Billing and delivery addresses
Email address and telephone number
Order details and purchase amount
Information necessary to process your selected payment method

This information may be transferred to Klarna to assess your eligibility for its payment methods, personalise the available payment options, process transactions, prevent fraud and fulfil applicable legal obligations.

Klarna processes personal information in accordance with its own privacy notice and applicable data protection laws.

For further information about Klarna's processing of personal data, please visit:

Klarna Privacy Information: https://www.klarna.com/se/villkor/

Klarna's payment terms and any applicable credit assessment procedures are determined by Klarna and may vary depending on the payment method selected.

MEDICA SKIN PRO does not independently determine Klarna's credit approval decisions.

7. Payment Security

We use authorised third-party payment service providers to facilitate secure online payments.

Depending on the payment method selected, payment information may be processed directly by the relevant payment provider.

We do not require customers to disclose payment card details through ordinary email or customer service correspondence.

Payment providers are responsible for applying appropriate security measures to the payment information they process.

8. Shopify and Website Services

Our online store is operated using Shopify, an e-commerce platform that provides the technology necessary to display products, manage orders and support online transactions.

Shopify may process customer information on our behalf or, for certain services, independently in accordance with its applicable privacy terms.

Information processed through Shopify may include customer contact information, order information, device information and website interactions.

For more information, please review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

9. Sharing Personal Information With Third Parties

We may share personal information with trusted third-party service providers when necessary to operate our business.

These may include:

Payment providers, including Klarna
Shopify and relevant e-commerce service providers
Delivery and logistics companies
IT, hosting and website security providers
Customer service and booking service providers
Email marketing and communication platforms
Professional advisers, regulators or authorities when legally required

We share only information reasonably necessary for the relevant purpose and require appropriate safeguards where applicable.

We do not sell customer contact information to third parties for their independent marketing purposes.

Where applicable, information may be used or disclosed for advertising and analytics as explained in our cookie disclosures and privacy settings.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality and improve the browsing experience.

These technologies may be used to:

Maintain shopping cart functionality
Remember website preferences
Support secure checkout
Understand website traffic and performance
Measure the effectiveness of marketing activities
Deliver relevant advertising where permitted

Non-essential cookies and tracking technologies are used in accordance with applicable consent requirements.

Where required, visitors can accept, reject or customise non-essential cookies through our website's cookie consent settings.

You can also manage cookies through your browser settings.

11. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may contact you with information about new products, special offers, skincare advice and events.

Where legally permitted, we may also send relevant marketing communications to existing customers in accordance with applicable marketing laws.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us directly.

Unsubscribing from promotional communications does not prevent us from sending essential communications relating to your orders or bookings.

12. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

The applicable retention period depends on the type of information and the purpose for which it was collected.

For example:

Order and accounting records: Retained for the period required by applicable accounting and tax laws.

Customer service correspondence: Retained as necessary to resolve enquiries, disputes and related matters.

Marketing information: Retained until you withdraw consent, unsubscribe or the information is no longer needed for its stated purpose.

Booking and treatment information: Retained according to applicable legal requirements and our documented retention procedures.

When personal information is no longer required, it will be securely deleted or anonymised unless further retention is legally necessary.

13. International Data Transfers

Some of our service providers may process personal information outside Sweden or the European Economic Area.

When personal information is transferred internationally, we implement or rely on appropriate safeguards as required by applicable data protection law.

These safeguards may include adequacy decisions issued by the European Commission or approved Standard Contractual Clauses.

You may contact us for further information about safeguards relevant to your personal information.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, restricted system permissions and the use of reputable service providers.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Your Rights Under the GDPR

If your personal information is processed under the GDPR, you may have the following rights, subject to applicable legal conditions:

Right of access: Request information about personal data we hold about you.

Right to rectification: Request correction of inaccurate or incomplete personal information.

Right to erasure: Request deletion of personal information in certain circumstances.

Right to restriction: Request restrictions on certain processing activities.

Right to data portability: Request your personal information in a structured, commonly used and machine-readable format where applicable.

Right to object: Object to certain processing activities, including direct marketing.

Right to withdraw consent: Withdraw previously provided consent at any time.

Right to lodge a complaint: Submit a complaint to a competent data protection supervisory authority.

In Sweden, the relevant supervisory authority is Integritetsskyddsmyndigheten (IMY).

Website: https://www.imy.se

To exercise your rights, please contact us using the details provided in Section 2.

16. Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required but has not been obtained.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These third parties maintain their own privacy policies and data protection practices.

MEDICA SKIN PRO is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review relevant privacy information when visiting external services.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology or legal obligations.

Any updated version will be published on this page with a revised date.

Where legally required, we will provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or require further information about how your personal data is processed, please contact:

MEDICA SKIN PRO