Shipping Policy

MEDICA SKIN PRO

Last updated: 9 October 2026

Shipping & Delivery

MEDICA SKIN PRO aims to provide a transparent and reliable delivery experience.

We offer free standard shipping to eligible destinations shown during checkout.

Order processing: Orders are normally prepared for dispatch within 1–3 business days.

Estimated delivery times after dispatch:

Sweden: 1–3 business days
European Union / EEA: 2–7 business days
United Kingdom, Norway and Switzerland: 3–10 business days

These estimates are indicative and apply only to destinations and delivery services supported by our store.

Customers receive a dispatch confirmation email and tracking details where tracking is available.

Any applicable customs duties, import taxes or additional delivery charges will be disclosed in accordance with applicable law.

For questions regarding an order or delivery, please contact info@medicaskinpro.com.

Your statutory consumer rights in cases of delayed, damaged or undelivered goods remain unaffected.

2. Order Processing

We aim to process and dispatch orders within 1 to 3 business days after an order has been confirmed.

During promotional campaigns, product launches, public holidays or periods of high demand, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to keep you informed.

Business days are Monday to Friday, excluding applicable public holidays.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

Destination	Estimated Delivery
Sweden	1 to 3 business days
EU/EEA	2 to 7 business days
United Kingdom, Norway and Switzerland	3 to 10 business days
Rest of the world	5 to 15 business days

These delivery estimates apply after dispatch and do not include the order processing period.

Delivery times may vary depending on your location, customs procedures, carrier operations and local delivery conditions.

Remote destinations may require additional delivery time.

The delivery information confirmed at checkout forms part of your purchase agreement. Your statutory rights in the event of delayed delivery remain unaffected.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will contain tracking information that allows you to follow your shipment.

Please note that tracking updates may occasionally be delayed, and some international delivery services may provide limited tracking information.

If you have questions about the status of your shipment, please contact our customer service team.

5. Shipping Carriers

We work with established shipping providers to deliver orders safely and efficiently.

Depending on your destination and available delivery services, shipments may be handled by PostNord, DHL, UPS or other reputable logistics partners.

The carrier and delivery method may vary according to the destination, package size and service availability.

6. Customs, Import Duties and Taxes

Although standard shipping is free worldwide, customs duties, import taxes and local handling fees are not necessarily included.

For deliveries outside the European Union, additional charges may apply depending on the destination country and applicable customs regulations.

These may include:

Import duties
Import VAT, GST or similar taxes
Customs clearance fees
Local handling charges

Unless expressly stated otherwise at checkout, such charges are the customer's responsibility, where permitted by applicable law.

Customers are encouraged to review their country's import requirements before ordering.

If a shipment is refused because applicable import charges have not been paid, please contact us. Any return costs or deductions will be assessed individually in accordance with applicable law and the terms disclosed before purchase.

Your statutory consumer rights remain unaffected.

7. Incorrect Addresses and Unclaimed Parcels

Please ensure that your delivery address and contact information are accurate and complete before placing your order.

If you discover an error after completing your purchase, contact us as soon as possible at info@medicaskinpro.com.

We will make reasonable efforts to update the delivery information before dispatch, although changes cannot always be guaranteed.

If a parcel is returned because of an incorrect address supplied by the customer or because it was not collected, we will contact you to discuss the available options.

These may include arranging a new delivery or processing an applicable refund.

Any additional shipping costs or charges will be communicated and handled in accordance with applicable consumer law.

8. Delivery Delays

We aim to deliver every order within the estimated delivery period.

However, delivery may occasionally be affected by circumstances such as:

Customs inspections and clearance procedures
Severe weather conditions
Transport disruptions or strikes
Seasonal shipping volumes
Local delivery restrictions
Other events beyond our reasonable control

If your order is delayed, please contact us so that we can investigate and provide updated delivery information.

Under applicable consumer protection law, you may have the right to request delivery within a reasonable additional period, withhold payment or cancel your purchase in qualifying circumstances.

Nothing in this Shipping Policy limits your statutory rights if your delivery is delayed or does not arrive.

9. Lost, Damaged or Missing Parcels

We take care to ensure that every order is properly packaged and dispatched.

If your parcel is lost, arrives damaged or contains missing items, please contact us at:

info@medicaskinpro.com

Include the following information where available:

Your order number
A description of the issue
Photographs of damaged products or packaging
Relevant tracking information

Damaged Deliveries

We recommend contacting us within 48 hours of delivery where possible so that we can promptly investigate the issue.

This is a recommendation only and does not limit your statutory right to make a complaint.

Lost Parcels

If your parcel appears to have been lost during transit, we will investigate the matter with the shipping provider.

Where we are responsible for the missing delivery, we will provide an appropriate solution in accordance with applicable consumer law, including replacement or refund where required.

Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you have not received it, please contact us.

We will investigate the matter with the carrier and review available delivery information.

Where the risk of loss remains with MEDICA SKIN PRO under applicable law, we remain responsible for resolving the issue.

10. Payments Through Klarna

MEDICA SKIN PRO offers Klarna payment options where available during checkout.

Choosing Klarna does not change the delivery methods, shipping costs or estimated delivery times described in this policy.

If your order is delayed, missing or cancelled, please contact MEDICA SKIN PRO so that we can investigate and take the necessary action.

Customers using Klarna may also be able to report an issue or manage their payment through the Klarna app.

If an order is cancelled and a refund is due, the applicable refund will be processed through the original payment arrangement, and Klarna will adjust the payment status accordingly.

For questions relating specifically to Klarna invoices, payment schedules or payment status, please contact Klarna directly.

Klarna Customer Service:

https://www.klarna.com/se/kundservice/

Our Refund & Returns Policy provides further information about returns and reimbursements.